Privacy Policy and Terms and Conditions


Terms & Conditions Privacy
1. General
In these conditions of sale:
The company means British Soil (Western) Ltd. Registered address: Horticultural Works, Station Road East, Wenvoe CF5 6AH, Company No. 02688502 . Correspondence address: Horticultural Works, Station Road East, Wenvoe CF5 6AH
The customer means any person contracting with the company for the supply of products or services.
Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.
These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.
Submission of a purchase order online will be taken as agreement to these conditions of sale.
2. Supply of Products
Products are sold under the express understanding that:
Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, Consumer Contracts (information, cancellation and Additional Charges) Regulations, (CCICAR). Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.
The customer fully is made aware that turf is a natural product. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.
The customer fully understands that turf is a perishable product, which must be properly laid on properly prepared ground with no risk to drought and adequately watered within 6 hours of delivery if conditions are dry.
The company require any complaint to be made in writing by the customer within a reasonable time after collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 3 working days after the complaint has be logged. A refund will then be made for the original purchase price subject to inspection on return.
All prices quoted by the company include the cost of delivery unless otherwise stated.
Customers are required to pay by credit card/debit card at the time of ordering.
Prices quoted are all-inclusive & delivered unless otherwise stated.
Our turf products are a blend of various grasses and may contain some other non desirable grasses such as Poa annua. Turf should be inspected whilst being laid and any turf found to be unsatisfactory rejected before laying takes place. Any claim for non desirable grasses or disease will not be allowed after a reasonable period which will not exceed four weeks.
All turf (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the turf from whatever cause arising.
​Turf is ordered especially to fulfil the customer’s order. Refunds will only be given against turf which can be resold within 2 working days of the delivery to the Company.
3. Delivery
The company will make every effort to deliver turf on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the haulage company’s vehicles to the place of delivery.
The company will not accept any liability for damages to property caused during delivery.
Any additional charges incurred during delivery (i.e. parking charges, etc) will be at the liability of the customer.
If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles, typically 18 tonne wagons, and it is the customer’s responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery.
The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. The delivery drivers are only contracted to deliver the goods kerbside. The goods will be palletised and shrink wrapped.
The kerbside delivery point must be flat and hardstanding . We cannot deliver to hills, slopes, inclines or gravel. If you have any concerns over the delivery you must contact the company by 2pm the day before scheduled delivery.
Any shortfall in the quantity delivered, or damages to the product, must be written on the delivery note at the time of delivery. When signing for the goods you are agreeing they have been received in full and in good order. We cannot offer any refunds or replacements without this. It is at your own risk if you are not at the property to receive and check the goods.
4. Cancellation/Returns Policy
The customer has the right to cancel any product or services, except perishable goods which are listed in sub point 4 below.
Cancellation needs to be done in a clear statement made by the customer, setting out the decision to cancel the contract. We recommend doing this in writing to one of the following:
Calling the Company followed up by Electronic Mail to
Customers are required to return the goods, at their own expense, to the Company, Horticultural Works, Station Road East, Wenvoe CF5 6AH without undue delay and in any event not later than 3 days after the cancellation.
Perishable goods are Turf. All other goods are non-perishable
Perishable goods are excluded from cancellation under Consumer Contracts (information, cancellation and Additional Charges) Regulations, (CCICAR). This does not effect your statutory rights
5. Order amendments
Any order amendments must be made before goods are despatched. We are unable to amend orders after despatch.
6. Working Days
Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday and Sunday are not working days.
These conditions and any contract or variation are governed by the law of England and Wales. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the Arbitration Act 1950 or any modification thereof for the time being in force.
This policy does not affect your statutory rights
The customer will at all times be responsible for the security and insurance of their equipment.
The customer will comply with all requirements of Health & Safety Legislation
Delivery will be made on a kerb side delivery basis and will be the customer’s responsibility to move the turf from the place of delivery to the area of turf laying.
The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.
Cookie Use
The Company will not use cookies to collect personally identifiable data about you. It is possible if you wish to block cookies set by our or other sites using easily available settings in your web browsers. More information is available either from your browsers help function or by visiting,
Privacy Policy
The Company is committed to protecting you (our customers) privacy and the personal information collected on this website will be treated confidentially. Any use of your personal details that the Company may use is outlined in this Privacy Statement.
No personal information need be provided in order to use this website.. However, you may provide personal information if you contact us with an enquiry or order any goods from The Company. In the case that you may request a quote to be sent by email we may store your email for future correspondence.
If you place an order for goods with The Company, you will be accepting terms for us to contact you, by email, post, telephone or other reasonable means of communication regarding this product.
The Company will not use the information for any purpose other than processing your order and after care for your product. For these purposes, the information may be stored and processed. However we WILL NOT pass on any details to other third party companies.

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